The customer service, I received from the Cargo force team was excellent. They were very helpful and kept their promise on pick up and all other stuffs. But Once it given to the DTDC for delivery, everything went wrong. there were no co-ordination b/w the diff officeof DTDC. Indian office just blame the London office and no reply from the London office, not even now!. it took 22 days to reach the destination, most of the time DTDC team was not at all able to tell us the status! The cargo was stuck in london office, mumbai, cochin offices for many days and dtdc is unable to tell us a reason why this happened. so only reason will be irresponsibility of the DTDC team.
Cargoforce should have selected fedex or bluedart or DHL etc for Indian delivery.
Finally the customer service is disgusting. The worst ever I experienced till this time.
My rating will be 4/5 for Cargo force( 1 less as they chosen DTDC instead of other courier service co.s) and 1/5( Wish I can give -100 out of 5. giving 1 just becoz site not allowing me to post review with 0 rating) for DTDC.