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I started booking flights from this website n never regretted. I am a regular customer of easemytrip now from last three years. Where everyone in this travel industry is charging an amount of 250 Rs. to 300 Rs. as convenience fee but it is the only travel company that doesn’t charge it. In fact, we also went on Manali tour in May by taking holiday package from easemytrip.com and they were really nice people. From hotels to volvo tickets and cars, everything was arranged just the way I wanted.
I don’t think that it is not a reliable company. There may be some issues with every online travel agencies but no one is perfect in this business