ONE OF MY FRIENDS RECOMMENDED THEIR WEBSITE SO I BOOKED RETURN TICKETS FOR 3 ON SPICE JET FROM DELHI TO VARANASI(DEP ON 6TH AND RETURN ON 9TH OF MAY.) the website showed 13920 total fare .i booked and paid money through my credit card.
I got a E ticket and a booking coonfitrmation which mentioned out bound flight as SG116 and inbound flight as SG113. My credit card was charged 13920 Rs.
I got one sms from easemy trip which said my flght from delhi to varanasi which read as below:
"Easy trip Planners Pvt Ltd- Your ticket is confirmed for DEL-VNS, dep on 06/05/11 at 9;35 Hrs, Arr on 06/05/11 at 11:10 hrs PNR- SG-L7LJDR"
I got another sms from Spice Jet which read as below:
" Dear Guest, Your SpiceJet PNR is L7LJDR for 09 May 2011, 11:40 AM from VNS to DEL. We look forward to having you on board"
I called up easemytrip and enquired about the confirmation .A lady told me that both the flights were confirmed.
I got a confirmation mail and a Eticket mail confirming the fare and both the flights.
But when I tried to use the PNR number for Tracking in Spice Jet, I was shocked, spice jet said there was only one way ticket booked.
I got a call from easemytrip saying that I have been charged only fare for one way and if I want to travel both ways, I had to pay 13920 more for one more time, then only I will get my ticket.After some time, somebody spoke to me from EMT and said’ we will cancel your ticket and refund the money, you will have to pay cancellation charges’"
Even after requesting a lot they said "you can do whatever ou want but we will not release your ticket"
Interesting things is that they have booked my return journey one way.how can I return if I dontgo to vranasi itself? THIS SHOWS THAT THESE ARE CHEATS OPERATING AND TRYING TO BLACKMAIL CUSTOMERS.
ONE OF MY FRIENDS WAS A REGULAR CUSTOMER .HE IS ASHAMED TO SEE THIS INCIDENT AS HE HIMSELF BOOKED THIS TICKET FOR ME FROM HIS LAPTOP.HE WILL NOT USE THIS SERVICE AGAIN.
IN INDIA, GOVT SHOULD TAKE NOTE OF THESE FRAUDSTERS AND PUT THEM BEHIND BARS.
THEIR DOMAIN NAMES SHOULD BE BLOCKED AND CUSTOMERS SHOULD BE SAVED.