I ordered a phillips speaker on ebay. Before placing the order I spoke to the helpline and ask if there is any defect in the product I can replace it or not. They said the I can replace it. After I received the product I found that the speaker is not working at all. So I contacted to the helpline for this problem. But they denied to replace it and told that to go to the service centre and repair it. After many conversation they told to contact the seller.I contacted the seller but their is no profit. He told the same as the helpline.So I stirctly recommend not to purchase from this site. It is a waste of money and time.