Ebay doesn’t have a good business model to meet the consumer’s need.
Here are the reasons: Ebay’s customer service and resolution center employees are lack of competent, knowledge, analytical skills, professional care, due diligence, and have no clues how to handle/solve problems.
Here is a scenario of an existing problem: when a buyer makes an accusation about a product; logically, that individual needs to have a proof or some types of evidence to support the accusation.
When I opened a case against the seller, eBay ultimately decided IN FAVOR OF THE SCAM ARTIST SELLER. They removed my negative feedback from his account so he can go and rip off another hapless eBayer.