Ebay doesn’t have a good business model to meet the consumer’s need. Here are the reasons: Ebay’s customer service and resolution center employees are lack of competent, knowledge, analytical skills, professional care, due diligence, and have no clues how to handle/solve problems. Here is a scenario of an existing problem: when a buyer makes an accusation about a product; logically, that individual needs to have a proof or some types of evidence to support the accusation.
Based on the scenario above, Ebay’s model of solving problems between buyers and sellers are as follows: By not requiring evidence from buyer, ignoring the facts, information, and other relevant details that relates to the accusation, Ebay creates unfair treatment and bias against the seller. Doing business with Ebay is unpleasant and costly for seller’s business. Given Ebay employees lack of competence, professional care and due diligence, it’s very difficult to communicate with and receive fair treatment. Conclusion: From the Consumers point of views, we always have better choices in life to choose from. Please seriously stay away from EBAY.