Ebay is the so called Scam site and is not trusted by some of the people.though, they have not tried it but they believe on the words that the people say.
I myself tried ebay for the first time in 2014 and I ordered a shoe and surprisingly got it delivered the other day.I unboxed the package and got the same product and the quality was awesome.
Talking about the customer service, the service that they offer is nice and they give responses to the queries that the customers ask.Since then I have tried ebay for many times and they never disappointed me.
The products that you order get delivered to you asap, depending on your location.
Also, this online shopping site offers apps and has a secured website that can trusted for online transactions.
Ebay can be trusted as it verified by google and this online site is one of the best as it offers many discounts.