Today my mother’s never ending knee pain landed me and my mother to Hosmat hospital in Bangalore. After having a look at the X-ray doctor suggested for a MRI scan. He suggested that the MRI scan in the hospital may be over booked so I should try Elbit diagnostic center under the Indian Express building in Queens road Bangalore. I checked the MRI scanner in the hospital they said I have to wait 2 hours, but in the mean time I started receiving calls from Elbit sales person. I thought I may get MRI scan there in less than 2 hours. After reaching there the person in the reception asked me to pay around 6k without willing to disclose the waiting period. After paying he said that their MRI is not working we will send you to another center through our ambulance. There were many waiting before us. But even after an hour there was no ambulance, when I asked to refund the money they refused. My mother was suffering from pain she was not able to sit there. Later they put around 8-9 people in a Maruti van and sent us to Vagus Super Specialty hospital near Malleswaram.
After reaching there we had to wait for another 2 hrs. Once MRI was done we were told that the report will be sent to Elbit and I should collect it from there. But there was no pickup back to Elbit. We hired an auto back then after waiting an hour the receptionist tells that the report will be delayed because the machine is not working. I have no option but to collect it next day as my mother’s pain was increasing. And while waiting few of the people who came with us to Vagus were sent back stating that there are emergency cases that need MRI scans and Elbit patients should go back to Elbit. I was surprised by the way they deal with customers, without my consent they asked me to go to another place and they billed me when they knew their machines are not working. The sales person on the phone makes fake promises. So people be careful while paying and always ask for the waiting period.