Chicago to Dubai. First time flying Emirates business class and was excited to try it but very disappointed after my experience. No greeting by any of the staff even the check in staff. I got the middle seat and felt very claustrophobic. If you are also going as a couple or with a friend, it’s hard to carry a conversation with the person you are flying next to since the divider in between doesn’t even go down completely. On a long plane ride, this is very frustrating that you cannot even carry a proper conversation or see the person next to you. In terms of the service, the stewardess serving me was lazy and made me hand her all the trays and hand myself all the plates rather than setting it down directly on the table. I thought this is very unsafe since some dishes are very hot. She was also too lazy to make the bed for me so I had to do it myself. Not only that but one of the stewardesses left the tray on the seat in front of us which crashing down in front of my boyfriends feet during the middle of the flight. The head flight attendant walking by noticed it and didn’t even apologize and rather asked us abruptly what had happened like it was our fault his staff left the tray there. There are also no slippers or pajamas offered like other flights. The food is also not personalized and not very good. They didn’t even offer us dessert and when we asked for it, they assumed someone had already taken our order and didn’t give us the dessert. Most of all, the airport lounge in Dubai on the way to another city is really outdated, basic and unimpressive. It’s really long and big but composed of the same basic food drinks and no amenities other than a few shower rooms. The spa which was on the map was closed and half the loung was also closed when we were there for no reasons given. All the other major airlines business class I had taken including cathay, Singapore airlines, korean air and Etihad had much better lounges. I especially expected more since Emirates is Dubai’s flagship carrier but it looks like they cut costs severely. Would not take Emirates again although I already bought several more tickets for the rest of the leg of this trip that I cannot cancel. Some positives were chauffeur service, private entrance at gate for customs and security check in the Dubai airport, and the entertainment system on the plane which had a lot of movies. However the WiFi was very slow, overall very disappointed.