I am writing this from Bangalore.I bought Eureka Forbes Vacuum Cleaner - Wet and Dry from the salesman Mr.Rakesh(Mobile Number: 8904676961) Unit Serial No: 4066836. on 10th April 2014
Three weeks back, my vacuum cleaner stopped working. I called Mr.Rakesh Kumar to ask regarding this as I had purchased it from him, he has taken my device and he told that the motor has gone and will be replacing the motor within two days, this happened three weeks back and still now I have not got the replacement and the sales person stop responding to my call.
I have also raised this issue to Mumbai office (91 22 30449888) the lady from Mumbai office told me she will take necessary steps but still no response from that office too. I felt I am cheated by trusting this brand, I bought this device for around 13390/- INR and the motor has gone within a month of the purchase. The person not responding my call and even the Mumbai office also not taking it seriously.
Whoever is buying a vacuum cleaner from this brand please be careful as they will never do servicing properly, their only aim is to sell the product and get profit never care of customer concerns.
Regards,
Kamal