We had probably purchased this product out of haste, trusting the compnay and the reputation of their previous products. It was after several repeated requests we could get it installed in our new home. We were highly delighted and impressed by the different features of the product. This did not last for a long time.
The product boasts of a FREE FLOWING PURIFICATION and atleast 6-7 litres of pure water per hour.
Never fall prey to these. You can see that the water output is only drop-by-drop.0.5 ltr(half litre) per hour. This product never worked. Now, after less than a year after it was installed, it has stopped working.
The after-sales service is eqaully pathetic. We had complained about this problem thru the customer care phone lines, web-site and also personally visited their office many times. We probably wasted some more money on these. There was a service engineer who had called up, came to our residence, examined and explained us that the product would never work the way it was explained to us by the Sales Person. He explained us that - IF it works, it would NEVER give free flow purification. Forgot to mention, IF it works then for every 1ltr of pure water, at least 10 ltrs of water is wasted thru the waste water outlet.
The Service Engineer had tried out several subversive tactics stating that their Sales Persons had clearly explained that this is the way it would work and this product requires that the overhead tank to be at least 100feet height.
Why would anyone purchase the product IF the sales persons themselves would explain that the product in such a way? We have got the height of the over-head tank, it was well above 150ft.
Subsequently, we had lodged many complaints. But the I think once the money has changed hands, the company had also changed to its true colors.
My advice, never buy this or any of the products from Eureka Forbes. This is not anymore like the customer-oriented company as it once used to be.
If you are interested in purchasing a water purifier for your home, please do not purchase AquaGuard RO Smart.the product is worthless. Never fall for the sales talk.