I came to Bangalore for a job in Jan 2009 and have been using Aquaguard since then and live in Whitefield. As I shift locations changing companies for new opportunities I choose to go for Aquaguard Sensa. I rented a newly constructed apartment.
Only thing I like initially was the taste of water and the prompt service engineer attending my complaint (but he has no solution for this particular problem).
During my 3rd month of use the tap went of working, it was replaced 1 month later. After 4-5 months, the cockroaches started to breed in and near the cool water tank. Whenever I opened the lid of the Aquaguard sensa for cleaning, I could find many cockroaches floating in the water and some wandering happily. Many a times, me and my family have fallen sick as we were unaware of the cockroaches floating in the water and we drinking this unhygienic water. One of my friend suggested with an effective cockroach repellent and now I can say there is absolutely no cockroaches at home except in the cool place of the filter of it poor design and hardly tested.
But in times if we are out of home, even for 2 days, we can find cockroaches in the tank. I even tried applying the cockroach repellent near the filters and at the bottom and surrounding the filter but nothing worked. I complained many a times about this problem. The customer care and the Service person are very prompt in taking the complaint but not solving it. The service engineer just tells me to put a sticker around the lid to stop the cockroaches from entering in the water tank. I am fed up of this thing.
DID I PAY Rs.17, 500 to put a sticker every time I clean the tank? Even the supervisor gives the same idea. Till now this problem is not solved. These people are irresponsible and negligent. I even asked for an exchange or an upgrade, but they are irresponsible and negligent. These people gave me a best in the market rate of Rs.1000 for an exchange of Rs.17.500 product for their faulty design and high on maintenance. Please please please consider buying some other water purifier.
My conclusion is Never go to this product, simply waste of money for this poorly built and a unhealthy design. After buying, u burden yourself of cleaning the filter every 3-4 days & trying to search for some dead cockroaches in the water u drink. Again loosing your peace of Mind and confidence that the sales manager gave you while selling the product of protecting yourself and your Family from the deadly diseases.
If at all the company people are listening, provide me with a permanent solution.