Using this product for a while now, but before I could form a good image my experience changed. They used to send their serviceman on yearly basis. The serviceman would come, clean the candle or if necessary would chnage them. The real issue started when it suddenly stopped working and started giving water at extremely slow speed. It used to take more than 20mins to fill a bottle of 1liter. Even after constantly contacting their customer center, no efficient results were received.
I did every possible way to raise my complaint and get it resolved as soon as possible. With almost a delay of 9 days I was able to get a serviceman at my place to correct the issue. But, in not more than 15 days same issue again poped up. And this time nither I had time nor money in wasting to contact them. Hence I decided to change it to Purit. It is far better than this and above all they have really gopd customer service.