I bought an Aquaguard sensa model believing the salespeak saying it has lifetime free service. I was clearly conned there because there is no such thing as no body will come if there isnt a AMC contract.
Right from new my product kept breaking down and had to call for customer service several times. It was always hit and miss with customer service as you may see the service man sometimes but often times no sign of the person. Repeated calls to the service no. in Chennai(39883333) always leads to promises of same day service but is never fulfilled. My father too had aquaguard and finally frustrated of his problems ended up buying a PureIt by Hindustan Lever. Its over a year old and my father has no complaints. The unit never breaks down and at the time of replacement of parts the service man is promptly there in less than 48 hours.
Eureka Forbes is a failed organization and therefore you can only expect failed products and failed promises. Beware.
Switch to Pureit and be safe.