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Summary

Eureka Forbes Aquaguard Total RO Water Purifier
uttam @for_welfare
Jan 10, 2010 11:27 AM, 2310 Views
(Updated Jan 16, 2010)
SAY no to aquaguard.

Including my previous comments:


To the brand manager ->


Aquaguard. You seem to be the only accountable and responsible person in whole of Eureka Forbes.And in all these years Where were you?Why do you think there are so many complaints? How are you going to address each one of them, especially people who dont have access to internet.


Or are your company loosing the grip on the market against the competitors, to have opened this problem redressal mechanism.And what if you join some other company, who will take care for the Forbes Customers?Doesnt this imply:forbes is not Employee-Centric and hence there is no value for customers, coz employee is the one who interacts with the customers/clients.


Looking for a responsible reasonable and accountable solution from the Eureka Forbes or the days are no far when some others will take over this high brand and name.


regards,


Uttam


Hi I am planing to buy a water purifier.


I was going through the comments for/againts aquaguard.I was shocked to see the comments for AQUAGUARD.


All products and service complaints only and that too in bulk.


So finally going through so many comments on aquaguard, almost all against aquaguard product and service, finally I have decided not to go for Aquaguard/eureka Forbes.


We should eliminate any irresponsible and unaccountable products services -organizations from the business.


Dear Brand manager is adressing all these concerns one by -one in this site.I would request you to


please append all complaints together and send the "same" to Aquaguard managers .hope braNDmanger will help us for the same.and this is just a handful comments for people accessing this site and who have access to internet.the overall response would be amzing.


Is this the value for money, or continual service you are providing.


Aquaguard should apologise for the pathetic service and assure for the better products and service or should quit from the market if they cant assure service towards products, society and mankind.Its a complete insenstive outlook.


Regards,


Uttam

(0)
Dear Uttam, Thank you for appreciating the effort made by us to resolve customer issues. While I do understand your concerns about Aquaguard after reading the reviews on mouthshut, I would like to take this opportunity to communicate to you that our products are backed by one of the largest service network with over 1500 service centres across India. Aquaguard water purification systems are certified by over 105 labs nationally and internationally to provide pure, safe drinking water. Aquaguard is endorsed by the Indian Medical association and manufactured at ISO 9001 & 14001 certified facilities. It is the only water purifier voted as Superbrand by consumers and is trusted by over 6 million consumers. No other brand offers this. Our Consumers can reach us for a service request in 5 ways. 1) Through our Customer Helpline : 39883333 2) SMS : AG to 56006 3) Log a service request on our website : www.eurekaforbes.com 4) Email us at : info@eurekaforbes.com 5) Write to us at B1/B2, 701, Marathon NetGen, Marathon Innova, Off Ganpat Rao Kadam Marg, Lower Parel, Mumbai 400013. We make every effort to ensure that our consumers experience the highest level of service, and we do have have testimonials from many of them appreciating our efforts, I do agree that at times we have missed meeting expectations. To address such cases we have initiated this effort on mouthshut. I would request you to give us an opportunity to meet you and demonstrate our product and the unique benefit it can offer to you. Kindly provide us with your contact details and we will come and meet you. Please feel free to write for any further assistance. Regards, Siddhartha Singh, Brand Manager
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