In the recent past, I had two interactions with Eureka Forbes (EF). Not sure which one is worst.
My first exp:
I shifted home nearly two months back and lodged a request for fitting the unit at my new place. It took more than 10 days/times reminder to EF after which the service man arrived. Everytime the call center puts you to high priority but that’s a useless status as I guess everyone is on High Priority.
During the house shifting I lost the pipe which goes to water inlet. The service engg (SE) informed me that this pipe is available only when you purchase new unit, so I was at the mercy of SE to supply me a pipe. The entire situation reminded me of olden days when for a phone connection you had to grease the palm of officials. Next SE told me since this pipe has to be fitted he needs some sort of valves which again is not provided by EF, so again sort of dependency on SE.
At the end the SE gave me a bill which had only official fitting charges, don’t know for others whether I was reasonably charged.
I am not sure if EF understands that the customer is not just looking for water purifier but all that is required alongwith it. Without these accessories it’s simply a trash.
My Current Exp:
The service of my unit has been due for around a month. I have been religiously raising service request for last one and half weeks but no one has attended the unit. Every time the call center agent puts me on high priority but that again doesn’t work.
Out of sheer frustration this time I have reached out to couple of service superviser and both promised to look at things in a day’s time but that day hasn’t arrived yet.
All the EF agents these days say same things, "give me one opportunity and I’ll get this fixed. I am going to treat this as my own problem". However these are just words without required actions.
To anyone looking for buying a water purifier be careful with Eureka Forbes. They are prompt in collecting AMC amount but not in servicing.
Regards,
Kapil