I have Eureka Forbs water purifier RO+UV Mineral Guard technology .
I registered a complain on 13th August 2016 by calling on customer care number - 079 3988 3333 regarding TDS count is only 40 which is very bellow then requirements of body. So a technician from Local contractual Agency of Eureka Forbs of AHMEDABAD(name should not disclosed here) visited on that day but he can’t set TDS count as per requirements. So he suggested to call senior technician, I called him but he said that he will came tomorrow with technicians but till current date no senior person visit my home.(Complain no.88692711)
So that, I again registered complain on 16th August 2016 by call regarding above mention problem and no senior person visit at home place. A technician came from Local contractual Agency of Eureka Forbs of AHMEDABAD again try to set TDS but not succeed so he said "I will come tomorrow with my senior " but no person came next day or till now.(Complain no.88734529)
Today(19th aug 2016) morning about 10 O’clock again call for complain regarding above mention problem, no Senior person came till today and call forward to senior customer relation officer but your representatives said "they are in break now so he will Contact after break"no call back arranged till today.(Is anywhere morning 10 O’clock break time?)
I directly contact to owner of Local contractual Agency of Eureka Forbs of AHMEDABAD(Name of owner and no should not to be shared), and he responded negatively, and suggest to comply against company(Eureka Forbs) in CONSUMER FORUM.
Then after I called once again at about 12 o’clock Customer representative said senior are in meeting so that they cant talk with you right now.(Is he bluffing?) after it I called once again at 6 O’clock evening but representative hold phone call for long time(Once Again bluffing?).
Which step should I take next? as per suggestion of Owner of Local contract Agency of Eureka Forbs of AHMEDABAD or wait for technician upto next day. Suggest me. Reply as early as possible.