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Eureka Forbes AquaSure Water Purifier

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Eureka Forbes AquaSure Water Purifier

Pramod @prom400

Apr 13, 2011 11:58 AM, 2519 Views

(Updated Apr 13, 2011)

Pathetic customer service and support

I am Pramod, bought Eureka Forbes AquaSure Storae water purifier - 3PC on 3rd Oct 2010.

Three months back I requested for the free Superkit Shield through online portal. I couldn’t get any response from the Eureka forbes, so I called Customer care number 3988 3333 on March 15th 2011 and place request again. But till today I haven’t got the delivery of the superkit shield. I might have called the customer care around 8 to 10 times for the same but all in vain.

Following are the reference IDs : 84515776, 84646329. Each time I call the customer care they tell that they have taken it to the concern department. I am frustrated with this type pathetic service. I never expected it from Eureka. Very very pathetic service.

Regards,

Pramod

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Brand Response

Eureka_Forbes

Apr 14, 2011 09:55 AM

Dear Mr. Pramod ,We regret the inconvenience you had to face. We have made a note of your reference ids and shared the same with my service team, they will contact you soon to resolve the issue at the earliest.For any further assistance, please feel free to write in.Regards,Siddhartha Singh,Senior Brand Manager