I would like to bring under your notice about my experience with Eureka Forbes where I am feeling like cheated. Kindly advice me after going through this mail.
The day before yesterday i.e., 27th August 2010, I bought a water purification system from Eureka Forbes. The model is Reviva with a price tag of Rs. 9, 990/-. The same was installed in the evening by their trained technician. It was later on to my knowledge that one filter which is installed outside the system was installed incorrectly by the person. This I intimated to the Sales person who had visited my house for demo and sold the item to me.
The very next morning, the system stopped working(which means it did not even complete 24 hours) resulting to no drinking water at our house. As per company specification reviva output is 8 lt/hr. but I got 8 lt in 4-5 hr with the lost of large quantity of water. I called up the Sales person again and told him about the same. He visited my house and also found the system not working properly. This was yesterday i.e., 28th August 2010. He told me that he would definitely send a technician to rectify the problem. The technician came and coincidently that this machine membrent is not ok, this is 7 day purchase time limit. So replace the machine.
Again I call to sale person & told please come the change the machine. Now he said today is Saturday, you called me Monday, then let me knew.
But till now he is not pick my call. I am so much upset on this regard. Today I m not go office because of that. I was buying many electronic products from dell, HP, Samsung, Nokia. But I never face any such problem.
So here I tell to every one don’t buy Eureka Forbes product. They are cheater.
Always buy a product from well knew companys.
Name of sales person: Jitendra Tada(9460184162)
Sales Office: Mansarovar, Jaipur
Regards,
Manish Gupta,