Purchased on 02.4.2009, Reviva RO of Eureka Forbes and th machine refused to switch on on 18.4.09, to my surprise it was reported that an adaptor was to be replaced with in 16 days of installation of the system. Which was replace after repeated requests and reminders with the Dwarka, new delhi center and the local branch office. It was really a nightmare as the adaptor was not available with the local center and took two days to cover the distance with in delhi only.
On 30.6.2009, I dared to register my request for the first free servicing of the machine and was allotted request no.0054556920. The servicing was carried on 03.7.2009, where as the machine was kept empty for next two days on the guidance of the technician who visited on 30.6.09 and didn’t carry the servicing on the pretext of machine not empty though being convinced by us to service it and we assured him to empty water from the tank.
The servicing was done on 03.7.2009, machine refused to switch on again. Several contancts were made with The Dwarka Center and Local Branch Office, the technician visited at 1.40pm and assured that the defect has been rectified and were advised we should not have raised so much of hue and cry if the machine did not start.
At 2.40pm the water from machine started over -flowing and again I made several calls to local service center in Dwarka and Branch Office and again technician vistied at 6.40pm and was reported that the weight sensors were not working and are to be replaced. Which when contacted at Dwarka center confirmed that the not the weight sensors but the sonalite valves are to be replaced. So ti could be carried on 04.7.2009 only
My day on 04.07.2009 started with the same exercise of making requests and reminders for the replacement of the defective part or of the RO system which is still under warranty and was always assured corrective action within next 2hrs. But those next 2 hrs came in the evening when the techincian turned up and expressed his inability to repair as the so called sonalite valve was not of the required volts.
I’ve already sent e-mails to the respective heads but failed to generate any response.
On 05.7.09, again a technician visited and managed to stop the overflow by turning the knob more than 40% above the normal position. The problem still exists.
On 07.07.2009, I was shocked to find the request no.0054602851 closed without resolution of the complaint, & the overflowing still persists.
Meanwhile, Dwarka Service Center owner-Mrs. Sonia, has stopped taking my calls as she is clueless and her technicians are undable to resolve the problem.
*I’ld request you people to weigh onthe option of purchasing the RO from such a reputed company and that too at double the price of any local product and when any local vendor could have provided better services than such a big organisation.
*I sincerely recommend the product is not upt to the mark, as:
The spare parts are not easily available to the Service Center itself.
The Technical staff is not adequatedly trained and qualified.
My complaints have been deliberately closed by the service centre and every now & then I have to lodge a fresh complaint. These are the tactics adopted by these people.
Frnds pls pls be aware of such practices of so called well known business houses.
Pls think twice bfr u rely on this product
The latest development is that the Eureka People are unable to process the refund for Rs.10000, for which I gave Rs.8900 by cheque and their Sales Representative(Mr. Dinesh Singh) adjusted Rs.1100 by excahnging my old working Aqua Guard Classic water purifier with this defective RO.
I have been constantly in touch with these people but only get a vague reply postponing for the forthcoming Monday. How the refund is to be prepared seems to be a great problem for these people who never cared that I’ve been daily purchasing the mineral water cans for consumption ever since this unit stopped functioning.
*regards
arvind