Worst Internet Service - They Matched Themselves with MTNL Standards.
I live in Hari Nagar(West Delhi). To be honest, the service is extremely pathetic and un-reliable. I need 24*7 connectivity as I often work from home, which I openly conveyed the Excitel connection distributor. Despite that, the connection bumps off every now and then. Moreover, it stays un-available for 4-5 hours most of the times.
If you call the support number provided, most of the times you hear "The network is busy" and if at all it dials, they tell you that service will be restored in 4 hours, which I believe they know. If you ask to send someone, no-one turns up to help you.
The most frustrating thing(which is very common in our country - lack of "Fair Trade") is that before you make the payment they’ll speak to you like you’re the BOSS and they’re all here to serve you, however, the way of speaking and dealing changes completely afterwards. I felt as if they’re financer and I owe them money.
I won’t recommend the service to people who are serious about their business/profession and depend on Internet for that. For kids and college going guys, who need a cheap service irrespective of the fact whether it’s available or not when you need it most, you can take your chance.
What’s the use of high speed internet link when it stays down most of the times.
Thanks