Please note that this is a fraud site. I tried booking flight tickets on this site in the last week of may, 2008. Not only did the transaction fail [which i had to figure after talking to their customer care rep] but they actually deducted the money from my account.
In spite of mailing them [which in itself is the most stupid thing i have heard of as other sites like cleartrip and makemytrip refund money deducted for afailed transaction within 7 days and with no action from the customer’s part]
- repeatedly, i have still not received the refund.
It looks like they have no intentions of refunding my money. So even if i have lost out - i request that none of you folks use this site for any kind of bookings. Its ezeego for your money - it goes easily!!!
The customer care guys have sent me two mails in all - one asking me to contact another customer care mail id. After mailing this particular id i received a reply after three weeks asking me for exactly the same information which i had sent in my first mail to both the ids.
Not only are they horrible at customer care - they are so lax about an angry consumer who ironically enough has not consumed anything from them but who has paid a heavy price for even trying to use their website for booking tickets.
For the last time i have to say - this site sucks!! Its a dupe site happy to collect money for a transaction which never happened - they acknowledge that the transaction has not happened but nobody can explain why my money is not being returned to me.
Ashwathy.