I am absolutely appalled with this chimney. I bought a faber chimney 3 years ago when we moved into our new house. We have a small kitchen but a decent sized chimney but right from the beginning I realised that it was very ineffective in absorbing the cooking smoke.
Even with the chimney full blast the smoke and the cooking smell would spread through the entire apartment. Last week my chimney stopped working. I called up the customer service to be told that my case would be put on "priority" since I have small children at home but a technician showed up at my house after 5 days of incessant calling, chasing up and threats. The guy then told me that my motor has gone bust and that I would have to get a new chimney which would cost me 9500 Rs. On further negotiations I was told that he could fix the motor which would cost about 4000 Rs from the company but if I got the technician without the company it would cost me much lesser.
I am so fed up of this product that I am now willing to put in extra just to get rid of this chimney and get a new one. maybe a "Kaff".
This product is a nuisance. It pollutes my house and their service center is a disgrace. I would not recommend this to anyone.