This is store is an excellent concept. They do a good job on in dry cleaning, packing and delivering mostly on time. This was one of the most un-reliable industry earlier and getting some order in to it and giving excellent customer experience is worth the premium in price.
All goes well if everything goes well. If you get in to a trouble on anything you will be in deep. HSR store was closed mid day last week and all customers had to wait for the store manager to come back.Their credit card machine don’t work and you have to run around for the change to pay the exact bill.
You can easily make a bill of INR1000 with your half weeks laundry here. Unless they upgrade the customer experience, one can easily find a dry clean shop which charges 40% lesser. I hope the management is noticing and doing something about it.