I had ordered 2 products from F&Y in the last month. Soon after receiving the first product, I cancelled the second product and had requested for immediate pick up. Since then I have been following for my refund but never received it.I was assured by Support on 2nd Jan’15 that they have initiated the refund and should get credited in my account within 5-7 working days.
I have yet to receive what I paid for nor the refund they admittedly owed. I did not hear back until 19/01/2015. Y’day I called customer care number and spoke to one of the supervisor; wherein, it was assured again that I ll get my monies today. I have tried numerous times to reach them and check on the status of my refund, but they have seemingly cut off any communication with me. I simply want the money I spent refunded. Stealing my money is not an appropriate response, considering how patient I have been throughout this process.
It has now been 20 days since our last dialogue and they have still not completed what I have requested. I have been more than fair with my timeline, considering that it was supposed to be completed in 5 days and it has now been close to a momth. Because you have not honored your word, we have no choice but to pursue other options. I would kindly request that you refund the amount that I have paid. I hope that you will, at least, honor this request.