Your review is Submitted Successfully. ×

FashionAndYou

0 Followers
1.7

Summary

FashionAndYou
Archana Jaswant Rawat@archanarawat06
Jul 13, 2015 06:25 PM, 3446 Views
They assure customer satisfaction .. REALLY???????

What to say about this website. It did made me happy on half of my order while made me cried badly for the other halves.


I ordered a collage photo frame from https://fashionandyou.com understanding their service and commitment on my previous order but to all my surprise I was shocked when the product was received.


Considering the sensitivity of the product(box of 9 photo frames) the package was received in pathetic condition. The message - "Fragile product handle with care" was written in the box and had a fashion and you plastic cover above it. Have no idea who has those eyes to see the message within the cover(God himself will also fail to see that).


The box was opened from inside and believe me all the frames were in bits and pieces. We made complaint to fashion and you to which they answered that they wiill not be able to reverse pick up hence to keep the product with thyself and shall provide with gift coupon of 500. The product worth 1499 is reimbursed with 500(DO hell with it). We immediately made a call next day and after long wait and explanations they agreed to refund the money. The icing on the cake was that the money would be refunded in Mobiwik and not bank a/c. How I wish to give a nice tight slap on their customer service fundas.Fed up! No more shopping from https://fashionandyou.com

(0)
Dear Customer, Greetings from FashionandYou.com! Firstly please accept our sincere apologies for the unsatisfactory experience you've had on your recent purchase. We request you to share your order number or contact details as well so that someone from our Customer Care team can get in touch and assist further with your pending concerns! Regards, Team F&Y
Please fill in a comment to justify your rating for this review.
Post
Question & Answer