My experience with Fenesta dealer Decoris Homez has been extremely disappointing and frustrating, and I feel compelled to share it to warn other potential customers.
I had reviewed and explicitly approved a set of technical specifications for my order. During price negotiations, I was assured and operated under the clear belief that only the pricing had changed, not the approved specifications. However, after delivery, I discovered that the specifications had been changed without my knowledge or consent. There was absolutely no communication about these changes, and I accepted the revised quote in good faith, trusting that the originally approved technical details remained unchanged.
To make matters worse, the delivered doors were installed with the orientation reversed the side meant to face outward has been installed inward, completely deviating from the agreed plan and resulting in functional and aesthetic issues.
What makes this even more unacceptable is that Fenesta demands 100% advance payment before production and delivery meaning as a customer, you have no leverage or say once the payment is made. You are entirely dependent on the dealer’s integrity and professionalism, which, in my case, was sorely lacking.
Despite raising these issues immediately and following up multiple times including a verbal assurance that the matter would be resolved it has now been over 2 months with no corrective action taken. The silence and inaction are deeply disappointing and unprofessional.
This experience has caused significant inconvenience, and I would urge others to exercise extreme caution when dealing with Fenesta or Decoris Homez. Triple-check every detail, and don’t assume that anything previously agreed upon will be respected once youve made the payment.
There is a serious lack of transparency, accountability, and customer support, especially once theyve secured full payment.