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Ferns N Petals

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Ferns N Petals
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Tejas Varma@gtejasvarma
Feb 14, 2014 09:35 PM, 6651 Views
Never Delivered Order. Claimed we are not @ home

I had a very bad experience with these guys. I placed an order(701842585) and their tracking system never works. They claim the address where we have been living for 10 years is incorrect and they claim we didn’t answer their call. They never called us in the first place. Their customer service is always busy.


Thanks for being dishonest.

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Fernsnpetals
Dear Customer,Thanks for writing in.Please be informed, that the delivery of your order was attempted at the address mentioned by you,however due to non-availability of the recipient at the mentioned address we were unable to deliver the products.We also tried contacting the phone number but the number was unreachable. Hope you can understand our constraints in delivering perishable products.Kindly also refer to our "Shipping disclaimer" points below:Ferns N Petals will be able to attempt delivery of your gifts only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:Wrong shipping/delivery address.Recipient not available.Premises lockedWrong land line/Mobile number or Extension number which may render us unable to reach the Recipient for the deliveryRecipient refusing to accept the deliveryDelivered the product at the Gate/ Reception/ NeighborWe value your relationship with us and assure you, the best of our services in future.For any further assistance / queries, please call us on(+91 92124 22000) and we would be happy to assist you.Regards,Ferns N Petals Team
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