Overcharging:
I have ordered books from Firstand Second twice uptil now and have found on both the occasions, consistently, that I have received books that have been priced way lower than the books that I had ordered. Very cunningly, these folks send the book by the same title and the same author but different ISBN Number (read different publisher). Now, while this wont make a difference to an average joe in terms of reading the contents of the book, but it results in substantial saving for First & Second (F&S).
Would advise future buyers from the above website to be careful while buying books and always check the ISBN number or the publisher of the book that they had ordered against the book that they have received.
Service:
Having brought this to the attention of Customer Service folks and chasing this up by sending emails daily to them, they didnt even bother to say Sorry and just credited my account at F&S with the difference money to be adjusted in Future Order(s).