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FirstCry

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FirstCry
Oct 07, 2012 10:41 PM, 1881 Views
Wrong charges

I ordered a pair of diapers for INR 233 but while making the payment I did not check they charged INR 251 for each pack. When I complained about the miscommunication the representative answered the charge is INR 251. I had taken screenshots and emailed them the representative comes back we are sorry it was a technical glitch.


This was the last order. I have been placing orders from last one year never faced any issue but this utter unprofessionalism.

(0)
Dear arien23,First of all we apologize for the delay in response.We would like to know the order in question to investigate the matter further & in case any extra amount has been charged, we shall arrange for a refund immediately.We can also assure you that the matter is being looked into to avoid any such incidents moving forward.Please share the required details to assist us in resolving this issue on priority.Regards,FirstCry Team
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