The claim of Flipkart being the Amazon of India needs serious re-thoughts. For its pathetic customer service it doesnt deserve to be in that league.Against the order NO OD002680727938924100, a faulty refrigerator has been delivered and since 10 days I have been getting glimpses of their world class customer service.
They think, their autoresponse emails and sms would do the job automatically. Everyday they promise new deadlines for replacement but the real resolution doesnt happen ever. when I requested for refund, they were quite quick to respond that refund is not possible in this case.