I shop everything I need online. I have used various playforms like Myntra, Amazon, Ajio, Club Factory, Nykaa, Just Herbs and Flipkart. And let me tell you Flipkart has been the worst.
Firstly, the user interface is pathetic.Suppose you liked a top and you want to see colours of that top.For Myntra and Amazon you get to see colours of same product in single window.But in flipkart, there is a whole different entry for difeerent colours of the same product.This makes it so difficult and time consuming to shop there.Also the filters are very few to actually find what we need. Even if you filter out, the products will be mixed. There is no clear separation.
Coming to the products, I had once ordered Puma sports shoes which out to be fake and when I complained about the same, they simply said you can exchange or return but that is real product. Point is not about exchanging but about flipkart sending fake products with Puma tagging.
Now about exchange policy, that is fine just like any other platform.It is free and money is transferred back to you.But not all products can be returned.It depends on different sellers.
Products can take anywhere between 3-15 days depending upon the seller and market demand.
Customer support services are really bad. You have to call them atleast 10 times before they actually answer.Even after that it is not sure if they will solve your query.
There are many sellers who also upload fake pictures and there is no mechanism to verify the genuineness.
Overall, bad experience.Please choose Myntra or Amazon anyday over Flipkart.