I had a very bad experience with my last order. I placed an order for Nokia Asha 501 Phone. Payment was made from credit card and order was confirmed. I got a confirmation email. On not receiving my ordered goods even after 5 days, I tracked the order to find out that the "The order is returned". Was not able to figure out what exactly it means (no explanation on the site found).
I had to make couple of calls on their customer care number (toll free number did not work). At last after couple of minutes, I was connected to a person, who explained that "The shipment is withdrawn by the supplier!"
This is unbelievable - a confirmed order placement is cancelled by Flipkart and more surprising is that they did not take a trouble to inform me through email or telephone about the cancellation. I kept on waiting for the order which was meant for a gift today.
The customer support service person was not able to tell or explain in any way except telling sorry. I asked him to connect me to his senior manager - to which he just again said sorry. With the sudden success, I find FLIPKART has grown too arrogant now. Better look for alternative - Amazon is ready.