The after sales support sucks. Customer service is horrible. Following is the conversation I had with a staff over phone as my product is faulty:
ME:
Well, your product is broken(told him the details of the faulty function)
Customer Service:
Well I’ve arranged for a replacement
ME:
If your product stopped working within the first 30 seconds of usage, I don’t want a replacement. That replacement will probably stop working right after the 30th day(when replacement guarantee expires). I’ll just have wasted money with you guys. Full refund, I want.
Customer Service:
Well we do not offer a Refund(understandable; Company policy.I guess)
ME:
Well then, I’ve already ordered this product somewhere else since I do not trust your service. How about you replace this product(I picked one with double the PRICE of the initial product.i had no problem paying higher for different item that I need, and hopefully, ’probably’ a’better quality’)
Customer Service:
Well we do not offer Replacements(understandable again; Company policy.I guess)
ME:(raising my voice)
WTF! From now on I should just order from Amazon or Ebay. They get their stuff right.
Customer Service:
Sir, do not speak in that tone or I will have to disconnect your call.(Understood - Company policy.DEFINITELY)
ME:
I am going to sue you for the kind of product/service you provide.
Customer Service:
Sir, you may do what you want.
ME:
Let me speak to someone else around who’s willing to help me out. Transfer me to your supervizor. Now.
Customer Service:
There is no one else available expect me right now.and I’m telling you Sir, I will disconnect your call if you speak in that tone.
is this company a joke? Keep in mind man, there are customers that I’ve lived abroad for 5-6 years and received better customer service at McDonald’s there(which is like a’dhabha’ in the US.) than with your silly gimmick of Ebay/Amazon.
I’ll speak however the hell I want if you do not provide me with WHAT I paid for
what is this, an English Elocution class in Middle school that YOU dumb piece of crap! Customer Service teaching me how to speak. WOW. You probably work there because you ain’t good enough for anything else
so it has come to this day when an Employee tells the Customer how to’react’ to the inconvenience that THEY have caused Him go through
Good. good. keep it up. And then if Flipkart can’t figure out a reason why they’re not half the size of Ebay/Amazon in the next 10 years, I’d gently point towards their behaviour with customers, After Sales. good luck running this company.
You have lost at least 1 GREAT customer here, today.