I had ordered a set of DVDS from flipkart about a month back.They turned out to be defective and I had to request for an exchange.they exchanged readily within 3 days.Unfortunately even the exchanged product turned out to be defective and I had to again request for exchange.This time their logistics partner ekatrel landed at my doorstep when I was out of house carrying only one set of DVDS to be exchanged instead of the two sets originally bought and paid by me.He assured my daughter that another set of DVDS will soon be given.
My daughter unsuspectingly handed over both the DVDs.Then I received message from flipkart next day asking for the DVD.I replied that it had been already collected by ekatrel. But they insisted that they had not received the DVD at all.I have called up flipkart about 8 to 10 times regarding this and even sent them mails. Everytime I am reassured by them that I will be given refund and my issue will be resolved but till now nothing has happened I am feeling cheated and fooled.
Will they resolved this issue or will I lose my hard earned money due to a fraud courier person?