I might want to feature one of the most exceedingly bad online buy encounters I have had up until this point, with my current buy on Flipkart. Amid the whole procedure, I felt completely tricked by Flipkart.
Flipkart was glad to eat up client’s well deserved cash, with no qualms and didn’t significantly try to address the grievance of a client, who was left with a low-quality item, in the wake of paying more than the market cost.
I trust Flipkart purposely misdirect me on the item valuing. I’m certain numerous different clients would have experienced comparative experience.
Maneuvering client into the trap:
Everything began when I chose to look for a spring sleeping pad on Flipkart. My inquiry was brief, yet not long after this, Flipkart began sending me showcasing messages with a rundown of sleeping cushions on offer. I felt as though I’m an advantaged client, with such a large number of offers coming my direction. Consequently, I chose to get one of the items on the rundown, which was being offered at 22, 700 rupees.
I paid on the web and put in the request. Three days in the wake of submitting the request, even before I got the item, I needed to check how much the item costs without the offer that I got as a favored client. Sadly, I found that precisely the same was being offered on Flipkart for 4000/ - rupees not as much as what I paid only 3 days back. I needed to cross out the request and submit another request at the new cost, however Flipkart didn’t enable me to scratch off the request.
I went out and checked in the neighborhood stores and even there a similar item was being sold for 3500/ - rupees not as much as what I had paid on the web. On being reached, Flipkart client mind disclosed to me that item value continues changing each day and I can’t drop the request for this item, following 24 hours of putting in the request. So it’s flawlessly fine in the event that I have paid 4000/ - rupees additional for this item. Stunning. what a reaction:-)
Item Quality:
When I got the item, I watched that texture was of low quality and as of now harmed at a few spots and the fastens had turned out at numerous spots. I needed to return and get a discount, to buy an alternate brand, yet again Flipkart client mind educated me that I can just get a substitution, according to their arrangement. No arrival and discount permitted. I sat tight for 15 days for a substitution and got an alternate piece, yet at the same time the nature of the item did not change. I could in any case observe that the join had turned out at numerous spots.
Now, I felt there’s no reason for connecting with Flipkart client mind by and by since I would get another bit of comparative sub-standard quality. Thus, I kept the damaged piece subsequent to paying 4000/ - rupees more than the market cost.
Conclusion:
Thus, two major issues with Flipkart arrangement - a) Not permitting cancelation following 24 hours of putting in the request and b) Not permitting return/discount regardless of whether the client doesn’t care for the nature of the item.
Henceforth, my proposal isn’t to purchase any costly item on the web, if the cancelation/return/substitution arrangement is as awful as that being trailed by Flipkart. It’s smarter to check the item physically before getting it.