Though flipkart was the first e commerce portal in india, it still managed to remain among the top even after the everyday growing competition. There are a number of factors why flipkart is still considered the best online shopping portal.
USER FRIENDLY LAYOUT
it offers a very easy, eye catching and most importantly user friendly layout for both its app and website. There are easy tabs to customize search and columns for product review and rating.
CREDIBLE LOGISTICS
I’ve used almost all of the e commerce websites that are currently present in indian market and flipkart is the only one that offers the benefits of their own logistics .i.e EKART logistics. The benefits of having their own logistics team is that the deliveries are reliable and the since they have the review system of the delivery men they are often well behaved unlike some other companies where the delivery boys are ill mannered and sometimes try to charge extra for their services.
Customer Service
flipkart uses different layers of providing services to customers. It consists of the generic 24x7 call centres where customers can simply call their executives and solve their query, email system where customers call lodge their complain via email and the flipkart social media team which remains active on platforms like facebook and twitter where they try to solve the problems as soon as possible. Sometimes it is a little difficult to call them but email and social media services are top notch and i’ve never felt cheated or disappointed because of their great customer support team.
Product Quality
The products that are available on flipkart are mostly genuine however they are some cheap and duplicated products present but yet its not flipkart that sells the product its the sellers though I completely understand that its flipkarts responsibility to check the credibility of the products. To deal with it the users must report such products and sellers and flipkart often blacklist those sellers and remove them from their site. Apart from that the return systems are also pretty easy and hassle free if you are not satisfied with the product you can easily demand for return or exchange and they will execute this request as early as possible and provide the customer with the refund, though sometimes the refund takes an awful lot of time.
So, id like to conclude this review now by saying that flipkart is the best e commerce website in india and consumers can easily put their trust on it and order. thank you