I have been shopping from flipkart for years and not once have I encountered any problem. Their flawless Customer service is what impresses me the most. Once I ordered a phone and I got a faulty one and I got the money reimbursed as soon as I notified them about it and they directed me on how to send it back. Apart from this I have never seen any compromise in the product quality and their delivery time is always up to the mark. Their website and the app is very user friendly and easy to navigate. I would say that they are totally reliable and trustworthy.