YI had a better experience buying from flipkart recently.i had purchased a sandisk sd card from them on 2nd of october 2020. it was deliverd on 6 october. the item they delivered was not what I purchased. They deliverd a kingstone sd card. the worst part is that the invouce which came with the item was not for the profuct delivered. The item I bought had a lifetime warranty.
So the invoice is a necessity. So because of this, I raised a return request on the day itself of deliver.and informed their customer also over the phone. I asked them for an exchange gor the item I ordered.Also although the item I received was not that I ordered, I told them I could use the item if I could get the right invoice. both these request were denied by the.I kept on calling them and mailing them for the next 2 weeks to know the status of the issue. But nothing materialized. Every time I call they ask me what the issue is and I had to explain the issue all over again.
The answer was all the same.Someone will contact you in 2-3 days.initially, this somebody used to call, but never gave a. solution.And latet on , that also stopped very unprofessional way.As some other reviewers have mentioned, This is like a Government office where they keeping on postponing and never find a solution.One year ag, I had purchased a blue star air conditioner from them. You wouldn’t believe what I recieved.Got a fully damaged unit like it was from a junkyard which was full of dents on the outdoor unit, oil had leaked from the compresssor which means there was no gas, and the indoor unit had parts missing.Fortunately, I had called the blue star authorized technicians for installatikn.
They gave me a written report that the mavhine was damaged one. with all these papers I threatened them with legal actionif the case was not resolved immediately.So they budged. in that transaction I lost some money also, paying the technician who came to uninstal the AC. there is no coustomer service for them.they will offer you a very attractive price for what they sell and will lure you intro buying from them, But what you get they will decide.I don’t know whether the item I recieved is genuine, becuse I have not opened the sealof the item hoping for them to take it back. it is a month now since I bought it. In the hope that they would to take it back, I bought what I wanted from another site after waiting for a week for the Diwali sale.and becuase I did notwant to deal with them anymore.I went ahead and purchased the card from them.at the time because theirs was the best price and it was urgent for me.
It was better that I wanted for the diwali sale and purchased it ftom a reliable site.
They are cheats.Especially in these difficult times, how can a suoposed to be a reliable Indian company like flipkart cheat the coustomers of their hard-earned money.