This is the first time I am writing review on this website even when I am a member from 2006 and keep reading the reviews written by other members!
I hope I will regularly write reviews now on. This review is about the site Floraindia.com. I have used Indiatimes in the past and they were really pathetic in terms of customer service, timely delivery of goods/gifts. I had read some good reviews about this site on Mouthshut and decided to try it when I was not able to attend the wedding of one of my good friend in Jaipur.
I called them on 28th April 2009, on the phone nos mentioned on the website and told them that I need to send flowers to my friend in Jaipur on the same day and whether they will be able to do that. The person on the other side was very helpful and said that I need to book and pay for the product of my choice and then call them up again to change the delivery date to 28th April as after 2 pm they generally dont take the orders to deliver on the same day.
Guys believe me as I became busy with work in office, I was able to do the booking and payment by 6 pm only. I called them again and told them the order no. They still said that it will be delivered today itself !!.
It was amazing and they did delivered it on the same day. I felt relieved that I atleast did some thing to convey my wishes and greetings to my friend.
Also I found their facility to chat online to get help on choosing products, payment issues very helpful.
All in all very good, timely and professional service. Keep it up Floraindia.com!!!