I went to Hot Spot, Ashok Vihar, Delhi to purchase a Samsung dual SIM mobile phone on May 03, 2009. They CHEATED me to buy a fly dual SIM mobile, DS-410. I was traveling from May 04 onwards and I faced charging problem that very day itself. As soon as I was back on May 10, 2009 evening, I went to Hot Spot store on May 11 and told them about the problem – the Fly executive was on leave that day and I was asked to come some other day. As I travel often I was not able to go to the store again. Meanwhile I faced charging problem again – it looked to me as a cable problem as it would charge when you adjusted the cable.
While I was again out of station, on May 27, suddenly the cable just refused to charge however hard I tried. For next 3 days I was without a mobile in a small city where the cable also was not available. I came back on Saturday evening and went to the store on May 31 and complained about the cable. The great fly mobile executive Devender told me cable is faulty please go to the service centre about 10 kms away. I said that given the history that I faced the problem the 2nd day and came in 7 days to complain it is the expectation of the customer and the duty of the store to help me get the cable in shortest time possible as I was traveling again. He refused. Then I raised my voice, never abusing anybody, as I really was very frustrated on the treatment given. Then the revered Shri Shri Store Manager Rohit Chaudhary spoke to me and said that you go to service centre and that they cannot assist me in any way.
They did not have a spare cable to sell(I was ready to buy) and treated me in total disdain(exactly what the customer service does not teach you). I forced Devendra to keep the cable and try with the service centre himself as being a Sunday the centre was closed and I was traveling again from the next day. That time Rohit told me clearly that they would have helped me out in case I had not raised my voice and he added that the solution totally depends on the service centre which clearly meant that he would ensure that due to his superego he would not let my work happen. I made a call to Devendra on Tuesday and he reverted on Wednesday that the service centre returned my bad cable without replacing as they said that they do not have it in the stock and I could check in 20 days if it is there or not. Talk of customer service and service centres.
This is clearly the actions undertaken by Fly and Spice Retail(Hot Spot) to cheat a customer by making him buy a sub-standard quality phone, then demeaning him when he demands his rights. I ask what will someone do if he is faced with a similar problem of having trouble on the first day of using a phone and complaining within 1st week of purchase. As a HotSpot and Fly customer, I should keep quite. I won’t
Manish