I don’t even wish to give a single star. The 1 star I am giving is for the nurses, security and other hospital staff. My father was admitted with brain trauma and was suggested surgery after initial emergency procedures and test. We had informed them about our insurance and opted for cashless service. I was given an approximate rate of Rs. 404000/- for 7 days (Including Surgery, ICU, Medicines, Doctor charge etc.). This amounts to approximately Rs. 58000/- per day. However after 3 days, post surgery and stay in ICU we shifted to different hospital. The final bill given to us was around Rs. 350000/-. They also mentioned a discount of Rs. 26000/- and gave the total bill of Rs. 324000/- which amounts to approximately Rs. 108000/- per day. Almost double the estimation given. I understand that estimation is not the exact amount and there might be slight increase of say 20-25%. Accordingly with this much increase, our bill should have been around Rs. 217500/- (For 3 days with 25% increase in approximate rate) and with discount it should have come down below 2 lakhs. Infact on the day of discharge, in the afternoon we went and verified at the billing counter as to what is the amount till now so that we could arrange the remaining amount other than insurance company pays. She told me the bill was around 232000/-. I repeatedly asked if this has included surgery and other costs. She said yes and the final bill has to include only few small costs (like that day’s medicine, doctor charges and other consumables). So we were anticipating a bill of around Rs. 250000/- (which is also not justified as per the estimation given). When questioned about this, the billing manager Sushma was very rude in her behavior and response. She showed us some chart book telling that she has given us discounted price only something blah blah which was not satisfactory. She is so arrogant and impolite with the patient’s family. Moreover she doesn’t even spare two mins of time to even talk to us properly. We had to wait for more than 2 hours since she was in some meeting. Since we were getting late to shift from this place we were following up with the insurance handling person Mr. Ravindra whether the amount has been approved and released from the insurance company or not. He started yelling on my elderly mother who is already distressed (One due to trauma to her husband, second due to the Huge bill received). So to conclude, I would mention that this hospital is not for common people. They only look forward to loot people as soon as we enter. I have not mentioned anything about the surgery and treatment here which I will discuss in another review.
PLEASE DON’T GO TO THIS HOSPITAL EVEN IF IT’S EMERGENCY. QUICKLY BOOK AN AMBULANCE AND TAKE THE PATIENT TO A CHEAPER HOSPITAL. THE TREATMENT A ND EMDICINE IS SAME EVERYWHERE. AS PER MY EXPERIENCE, THE EXPERTISE YOU GET IS ALSO ALMOST SAME EVERYWHERE.