Fossil is known for its quality and it is high end cost wise But it is suitable for office going people or if you like good quality sturdy watches . Watches are quite stylish, sophisticated and modern . The customer service is decent but not quick as I had one watch which had lost the daimond stud which was there on the watch and they replaced it but their service centre is far from mumbai hence it took many days and dint happen quickly that was a drawback. The staff in the shop are very courteous and helpful . They makes us feel comfortable and respond to our issues politely.