I experienced a horrible display of customer service at Fotofast - Aundh outlet in Pune. What a horrible manager she is. I had clicked some photos of my baby and was asked to come for preview of collage in couple of days time. Due to my work schedule, I could not make it for around a week but kept them informed. In one call, I enquired the lady on phone what are the store timings: She said we start closing at 8:45 PM.
She informed me that printing of the collage takes around 1 hour after preview.
In response to this, today I reached their outlet at 8:20 PM and asked if they can just show preview to me and I will take the print later. Initially the desk lady kept attending other customers and told that another preview was going on. This happened for around 5 minutes. Suddenly this rude manager comes and says we cannot show the preview now as 8:30 PM is our closing time. I asked if they can just spare 10-15 mins and show preview as it is only 8:25 now.
This horrible lady started giving me an account of clock in one of their system. It is 8:33 PM now and we are closing. I happened to show her another screen and said there mismatch of system timings in your store itself.
Some very absurd behavior and answers made me very angry and I asked for cancellation of order to which she says we dont cancel order. I asked her if their bill says so, she said WE DON’t DO THAT and she herself left the office at 8:30PM.
If she is the manager, isn’t she suppose to hold on till the shop closes? If they are so adament about timings of store, why not put it clearly outside the store and on bill about store timings? She told me I came at 8:28 and not 8:20. Do they actually keep swipe in and swipe out time of each customer coming? :)
Since they have already taken around Rs.1400/-, I have decided to teach them a lesson and take it to highest authoriity now.