Customer Service does not exist for starters. In their FAQ’s they state they do not respond to emails if the questions have been addressed in the FAQ’s. This is a lie as they do not respond to anything. They even ignore legitimate complaints. My account was hacked and the account balance was lost and they did nothing, nor did they offer to do anything. They will let you win small wagers but if you increase the bet to say 5000 satoshis I watched the numbers spin and spin as if it was resetting itself and I lost hand after hand yet the games are provably fair and you have a 47.50% chance of winning. Lottery winners are reserved to their highest bettors and depositors. Due to aggressive attacks to their reputation their lottery has went from several bitcoin to less than a half a coin. There are a couple other faucets that are much better. Contact me for details.