I have 2 coupon/free fund codes that I am unable to redeem from past 15-20 days. I have emailed almost 4-5 times at care@freecharge.com but every time they provided me stupid and irrelevant response. They replied that I have already claimed my coupons but in fact I have never used them in past.
Finally they say that I have redeemed coupon XXXXX whereas I was talking about different codes AAAA and BBBB(codes given here are samples to shown how clever free charge is making customers foolish)below is one such email.
Dear Ram,
You have already use the free fund code XXXXXXX dated on 4th Jan -2014. As per the terms and condition one code can redeem against one user id.
Happy Free Charging!
Team FreeCharge,
http://www.freecharge.in
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On Wed, Jan 15 at 9:23 PM, RAM NARESH YADAV wrote:
Hello Team Freecharge,
Its is very sad to know that you are not able to understand my concern. Even after several emails(see below the mail chain) I have not got any proper help from your end. I want to reiterate my problem that I am not able to redeem 2 free fund codes and I get the error, "A code can be used by a login ID only 1 times for this campaign."
Please see the attached 2 screenshots for more information. I have never used these coupons in the past so why do I get this error.
The coupon codes are:
1) Q2RTJ75Z5QM4.
2) Q2S7X2FGNDY4.