I had the pleasure of staying at The Fern Brentwood Resort, Mussoorie over Thanksgiving, and I must say it was a wonderful experience. What made it truly stand out was the exceptional service I received from the reservation manager, Ms. Ritu Kapoor.
Despite it being a busy holiday season, Ritu handled my last-minute booking with absolute professionalism and warmth. She went above and beyond to ensure everything was seamless and stress-free, making me feel genuinely welcomed and cared for. Her efficiency, responsiveness, and friendly demeanor were truly commendable.
The hotel itself was cozy, beautifully decorated for the holidays, and had a warm, festive atmosphere. But it was the outstanding customer service — especially from Ritu — that made my stay memorable.
Highly recommend The The Fern Brentwood Resort, and a big thank you to Ritu Kapoor for her incredible support!