I received am email from
Futurebazaar.com on 12dec2007 which read **Irresistible
offers this Christmas! Shop Now!*
On the 13dec2007 I logged into their site and checked out
their Christmas trees. They had trees ranging from 1.5 Foot to 8 foot tall.
I settled for a 5foot tree and sent it out as a gift to a 5
yr old.
The payment was made through netbanking( so that no time
was wasted in processing this). Everything was ok and I received the order
confirmation email.
Today is 5 days into the order and so I checked tio see the
status and the do I find
-
Qty Description
Price Shipping Subtotal Status
-
1 1.5’ CHRISTMAS TREE
459.00 0.00 459.00 In Process
Article Id: 300316644
-
Total: Rs.
459.00
-
1.5 FT……I am shocked. So I called their help desk
Phone: 022-40 490 490
I speak to a Mr. Prakash Verma who confirms the order is for
1.5 FT tree. Says the product is not on the site so he cannot help immediately.
I was use the article number to locate the details anyway he says he will check
and call me back in 30 mins.
No call after 40 mins.
I call them back
Am informed that there was a mistake and this has been
fixed.
However as I chase the delivery, he says there is no
guarantee of delivery but it will be there before Xmas and is being treated as
top priority.
So now I must check daily for a job I wanted over and
completed by a click.
I am very upset…
a. I have a 5yr old waiting for his tree which must go up by
the 20th….( same reason people decorate and clean up for diwali or
any other festival)
b. I have to chase his on my STD cost
What if this had been delivered, the kid would have gone through
thinking what a stupid aunt I have sending me a small tree and all this time
she is saying something bigger than me is coming. It is a gift no one would question
saying is this really what you wanted to send us.
How reliable is this site….mainly online shopping is for
gifts. Can we honestly be sure our loved ones are getting what we send them?
I emailed them thrice but did not receive any reply.