Garmin Venu SQ 2 Expensive, Unreliable & Zero Accountability
I trusted Garmin. I paid a premium expecting durability and support. What I got was a smartwatch that failed within 1.5 years and a customer service team that outright refused to take responsibility.
My Venu SQ 2 started showing battery defects jumping from 0% to 70% in minutes, then shutting off instantly when unplugged. I followed every troubleshooting step. When I reached out, Garmin acknowledged the issue but told me Id have to pay ₹;14, 000 for a replacement. That’s nearly the price of a new device for a failure that is clearly on them, not me.
They escalated to their so-called international support only to come back with the same answer: Pay up or walk away.
This is not wear and tear. This is a product defect, and Garmins response shows they do not back their customers once the sale is made. No goodwill, no accountability, no real support.
I will never buy a Garmin product again and Id strongly advise anyone reading this to think twice. When something goes wrong(and it very well might), youll be left holding a dead device and a hollow apology.