I am a customer of Gati Cargo service for the past 10-15 years.My experience with Gati is really admirable.I used to get my consignment from Delhi to Muvattupuzha in 5-6 days.And from UP, 6-7 days at my door, at Muvattupuzha where there is no Gati franchisee, wher as other parcel services takes 10 -45 days and even to infinity..Right from the day of booking we get intimation from Gati regarding the status of the consignment.Even in holidays they arrange delivery of consignments based upon our urgency.Especially the people at Kochi/kalamasserry is very nice to deal with.I really love them.Though the things are so and so, I also had a bad experience in 2011 .ie, the consignments from Delhi used to have the same size and weight approximately, and the freight comes to Rs 2000/-2500/- But two times, all of a sudden (achanak), the freight came Rs 4500/-, And when I complained, I got a reply that they measured the parcel volumetrically.
I did not know why didnt they measure the parcel by weight, as usual.Anyway considering my complaint they allowed a refund of Rs1000/- in next consignment.I am sure they will refund the remaining amount in next consignments, because they are sincere, polite to their customers, and they do even keep a passion upon us.Gati is much more better than all other speed and speedless parcel services, with which I have many bitter experiences.Others never supply things in committed time(actually they dont have a committed time written on the docket). Other parcel services handle the parcel carelessly.Gati handle safely, I never received a broken bundle from Gati.Gati have 24 hours customer care service which is teamed by smart, sensible, caring and loving profssionals.In short I give 9/10 marks to Gati.keep it up. Saji John.